Bridging the gap with better broadband near Andrews, NC


  • Terri McElroy

    Terri McElroy 
    Chief Executive Officer

    Terri took the helm at BalsamWest in 2012. With nearly two decades leading corporate finance for the telecommunications and utilities industries, joining BalsamWest was a natural fit for Terri.

    "I grew up in Bryson City and have deep connections here. I am proud of what BalsamWest is accomplishing and committed to providing a robust communications network to support economic opportunities for our region."

    Terri's local ties and background are integral to BalsamWest's partnership efforts to extend their footprint and attract more business here. Prior to joining BalsamWest, she was instrumental in the financial building of DukeNet and other communications entities at Duke Energy, where she spent much of her career. Terri is a graduate of UNC Charlotte Belk College of Business and spends her time between Cornelius and Sylva.

  • Terri McElroy

    Jim Campbell
    Chief Technology Officer

    Jim has been with BalsamWest since its beginning in 2003. After consulting for the company for four years, he joined BalsamWest full-time in 2007 as Chief Technology Officer.

    Jim's telecommunications experience spans 30 years, including years of experience at AT&T/Western Electric and expertise in deploying SONET and other carrier-class infrastructure. He is the former Vice President of Information Technology and Telecommunications at Southwestern Community College in Sylva, where he was responsible for planning, development and management of technology and network infrastructure.

    Jim holds a master's degree from Clemson University along with a number of telecommunications certifications and endorsements.

  • Terri McElroy

    William Howell
    Director of Voice Operations and Services

    William joined BalsamWest in September of 2009. He has 30 years of telecommunications and networking experience for industry leaders such as Excel Communications, Level 3, Williams Communications and WilTel Communications.

    The depth and breadth of William's experience ranges from Director of IT, overseeing LAN and WAN communications for 150 office locations for Williams Communications (now WilTel), to Director of Sales Engineering, overseeing sales engineers nationwide–covering DWDM, IP, Voice, Private Line, Frame Relay, SONET and ATM products–for WilTel.

    William attended the School of Electrical Engineering at University of Alabama.

Best-in-Class Engineering

Instead of upgrading an out-of-date, legacy, voice-centric network, we custom built a 21st century, future-proof, data-centric network from the ground up. And we use only best-of-breed technology and processes.

Best-in-Class Service

Milliseconds can mean millions of dollars lost or earned. Our direct access and low-latency fiber infrastructure delivers ultra-high performance and reliability for all your mission-critical needs.

Best-in-Class Support

Who stands behind BalsamWest? We do. A local company that goes the extra mile to deliver the services you need, provided by highly trained, technically skilled staff and support teams.

Reliable Local Support - Network Operations